We Offer
a Comprehensive Range
of Field Service Support
Downtime is not an option!
ClassOne Equipment’s worldwide success since 2002 is based upon more than just the quality and performance of our equipment—it’s also about our special commitment to customer service, in the broadest sense.
With decades of experience in the semiconductor industry, ClassOne field technicians offer deep expertise not only in the operation and maintenance of our tools, but also in understanding the processes and markets that our tools support.
We offer Field Service Support on these tools and more:
- Semitool: SST, SAT, SRD, LT210, Equinox & Raider
- KLA-Tencor: 5xxx, 6xxx; AIT 1, 2, XP+; SP1, UV10xx, UV12xx; F5x, and more…
- Suss: MJB3, MJB4, MA6, MA8, MA150, SB6, SB8, and more…
- YES: 15, 450, 1518, 8, 5, 58, 3, 310, G1000, and more…
- Plasmatherm: 720, 770, 790, and more…
- Oxford: 80, 80+, 100, 133, and more…
- Takano: WM-7S, WM-7SR, WM-10, WM-10R, and more…
- ASML: Steppers 2500, 5000, & 5500
Examples of ClassOne's broad support services:
- Emergency Tool-Down Service
- Preventative Maintenance Service
- Installation and Training
- Service Contracts
- System Audits (health check)
- System Upgrades & Retrofits
- Tool Relocation Services
- And more…
A superior Service Team:
- Dedicated Service Team – 100% focused on supporting you
- Factory-trained, Certified Field Service Engineers
- Field Service Offices strategically located worldwide
- Fast Response Time – your uptime is our priority
The ClassOne Advantage:
- Unparalleled attention to detail in the remanufacturing process; all new modern components and controllers installed, allowing the system to meet original specifications, for years to come.
- We provide a turn-key solution, from fully remanufactured system, to professional installation and training, as well as post-sale service and spare parts support.
- Industry leading, 6- or 12-month warranty on parts and labor.
- Largest inventory of spare parts available to support our remanufactured systems.
- Factory trained technicians available for professional installation, operations training, upgrades, as well as field service support from tool down trouble-shooting to preventive maintenance and trouble-shooting support.
